تفاصيل فرصة فى المجلس الثقافي البريطاني

تفاصيل فرصة فى المجلس الثقافي البريطاني

Exams Resource Deployment Coordinator in British Council
Role Purpose:
The purpose of this role is to ensure the efficient, effective operational co-ordination and delivery of both B2B Exams, Activities and Projects at the right cost and customer experience. The role is to support B2B Customers on operational, and business development issues, reporting issues and resolutions to the Account Relationship Manager(s) to develop and retain the Account.

Main Accountabilities:
Service delivery and Operations
Promote & deliver high quality events, tours or projects planned and delivered in relation to target audience’s needs and British Council strategic objectives
Identify & respond to needs of relevant target audiences
Project management and vendor management to ensure procurement, regular servicing, and readiness of use of related equipment to ensure smooth delivery of exam services; support negotiation with partners & suppliers to arrange relevant resources & arrangements
Plan and implement all event participation to agreed standards, including but not limited to child protection, branding & EDI
Ensure budgets are monitored and reported on according to the agreed timetable

Customers/ Relationship and stakeholders:
Supporting continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems in the unit or department
Proactively work with Account Manager to deliver satisfactory and timely resolution of customer (internal or external) complaints, coordinating input from other team members as required. Ensures the customer is kept informed throughout the process.
Act as the first point of contact for delegated partnerships
Network effectively at events and online
Adds value to key accounts and looks at opportunities for growth or retention through cross- sell and other initiatives
Ensure all communications, online & offline, are up to date and effective
Works to defined Account Relationship standards and frameworks, including an up-to-date records on relevant CRM system

About You (essential requirements for the role):
Relevant degree or equivalent level of experience
Language requirement: B2 written and spoken English
2 years’ experience in B2B customer service environment.
Excellent communications and stakeholder relationships skills
Excellent computer skills
Experience in maintaining account or partner relationships

Desirable requirements for the role
Language requirements: Arabic
Background and knowledge about schools different education sector
Knowledge or learning of online learning
Event or project management
Conducting analysis or generating intelligence
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